When it comes to the components of an office building, one thing a lot of people take for granted is the security system.   Often when building out interior office space, the infrastructure for security is an after thought.  Recently I sat down with Bob DiProspero, who represents Kastle System’s relatively new San Francisco division, to learn about his business in helping companies and landlords better control access to their premises.

 The TI Tales: Kastle Systems provides security solutions for both tenant-clients and landlord-clients.  What words of advice do you have to companies planning their tenant improvement projects from a security system standpoint?

 Bob DiProspero: There are a number of different vendors that install security equipment, then step away from the project (and client) once complete.  The most important aspects of security systems occur after the installation is complete and the end user takes ownership.  Users should focus on the ongoing support and system operation.  The client will realize a better return on their investment and their system will work much more effectively and for a longer period of time. 

 TTT: On the surface, to those not in the industry, it can be difficult to tell the difference between various security vendors and the equipment they provide.  How do you differentiate yourselves as a preferred vendor?

 BP: Kastle differentiates itself on a number of fronts.  The two areas we focus on are providing exceptional service experience for our clients and by being a leader in innovation.  If done well, security can become a real amenity versus simply pieces of equipment.

 TTT: What are some of the biggest frustrations that building owners and managers complaint of with regards to their building security system?

 BP: In our 43 years of providing security services, we’ve found that poor service, stagnant technology and ineffective tools are the most common complaints from building owners/managers.  Without these core capabilities, a building staff cannot serve its tenants as effectively.

 TTT: Where do you see the future of office building security infrastructure?  What new technologies do you envision emerging?

BP: Like many industries, the biggest emerging technology in security will be the use of smart phones.  We’re about to enter an era where customers can unlock their doors with a hands-free access from their phones without using any key cards.  Being able to integrate the smart phone technology into backend systems will be the key driver in the success of the platform moving forward.

TTT: Do you see opportunities to integrate security infrastructure with other building systems to make buildings more efficient in the same way we’ve seen destination dispatch elevators communicate with card readers?

 BP: The industry is certainly trending in that direction.  As security systems migrate to more of an industry standard platform there will be additional opportunities to tie in multiple building systems together.  “Big Data” will allow end users to run buildings much smarter and more efficient.